Concierge (Corporate Office)

Hiring Now!

Our Aegis Living Home Office is looking for a Concierge to provide exceptional customer service to our families and guests.

Aegis Living is a national leader in senior assisted living and memory care with a simple philosophy: make every day count. With more than 27 years of experience, it is known for its employee-centric company culture, unique point of view and eye for innovation. Aegis Living has 38 overall communities in WA, CA, and NV to better serve the aging community and their families.

The Aegis Living Home Office Concierge is responsible for: 1) handling the front desk and all its assigned duties; 2) providing excellent customer service; 2) Being a contributing member of the Human Resources team by assisting with various administrative tasks.

Schedule:

• Monday-Friday 8:00am-5:00pm (in-office)

What We Offer:

• PTO (paid time off) + Sick Pay + Appreciation Days
• Medical/ Dental/ Vision
• 401K

POSITION RESPONSIBILITIES

The following position responsibilities are essential functions of the position. Successful job applicants will be able to perform these essential functions with or without requested accommodation.

• Create a warm welcome for every Home Office visitor and guest.
• Answer all incoming calls within 3 rings and manage as appropriate.
• Maintain a clean and welcoming environment, focusing on the lobby and bistro
• Act as a liaison for the Marketing Team by ensuring all leads are addressed in a timely manner.
• Provide administrative assistance to the HR team as needed.
• Universal worker. Willingness to assist wherever needed.
• Is organized and manages time
• Track and manage to ensure a constant and adequate stock of office supplies, cleaning supplies, and snacks for the office.
• Process owner for Concierge related projects and tasks.

SUCCESS FACTORS

Success factors are the combination of skills, attributes and behaviors that, when applied, produce individual and organizational success.

• Emphasis on timeliness and attendance. Reliability is key.
• Strong oral and written communication
• Professional appearance and demeanor.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Commitment to high quality standards and service with every interaction.
• Effective conflict resolution and trouble shooting
• Detail-oriented.
• Prioritizes the importance of staff confidentiality and personal information as a member of the HR team.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• 1 year or equivalent in customer service industry
• Knowledge of computers, internet, and software applications including Word and Excel
• Skilled in building relationships with residents, staff, and family members
• Ability to work in cross-functional teams
• Must meet State requirements on criminal background
• Must be a minimum age of 18 years old.
• This is an in-office position located in our Home Office in Bellevue, WA. Monday-Friday 8am-5pm.